My purchase of a wooden photoboth has been an absolute disaster. Upon receiving the package, I immediately noticed a major issue: the screen was glued in place, instead of being properly screwed in. A dispute as opened on Alibab, and while a financial compensation was agreed upon, I wasn't truly satisfied with the outcome. Still, I decided to move on. Unfortunately, after using the photoobooth for an event, more problems appeared. The flash only works intermittently and randomly stops working for no apparent reason. On top of that, the legs are unstable. We had to replace the photobooth with another one from a different supplier, which has proven far more reliable. I honestly don't understand how such poorly assembled products can be delivered to customers. I didn't want to leave a review after the first issue, but after last night's event, where own reputation was affected because of their unfinished and unreliable product, I can't stay silent anymore.

Tanggapan dari pemasok:
Thank you for your feedback and we sincerely apologize for the inconvenience caused. Regarding the screen issue you mentioned, it was dropped during transit due to heavy collision or compression. Our engineers have actively assisted you in resolving this matter and what's more, for Client relationship maintenance considerations, we have also provided a compensation of $200 via Alibaba to you.
As for the flash, it operates on battery power. When the battery is low, it requires recharging to function properly. This is a normal usage scenario, and our after-sales team has already explained this to you.
We truly value your satisfaction and are committed to improving our product quality and service. If you have any further concerns, please feel free to contact us directly.
14 Oct 2025